FAQs
What currency are the prices I see on the site?
All prices are in British Pounds £.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 business days for your order to ship out.
Tracking numbers will be mailed within 3-5 business days once an order is SHIPPED. If you don't have a tracking number after 7 business days please email us at info@genesandstitches.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include the name and order number on the returned parcels. (Items must be returned with the dust bag, any marketing materials in original packaging)
Please note: If you wish to return an item that you have ordered but your package has been shipped already, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address; what do I do now?
If you have entered an incorrect address notify us via email at info@genesandstitches.com. If the given address is wrong we can change the address to the correct one within 24 hours. We are unable to assist once the package is shipped if we are not notified within 24 hours of placing the order.

How long does shipping take?
Shipping times vary by location. The average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?
Absolutely! Please send an email to info@genesandstitches.com and we will be happy to assist you in any way we can.
We do receive a large number of emails; if you wish to get a prompt response please attach your order number and address the problem clearly.